Frequently asked

Do you accept rush orders?

Yes we do! To place an order for an event 3 weeks or sooner, please email aniqua@designbyfaithco.com. Please note a rush fee will be applied.

Do you use real flowers at all?

We do not! We only use silk/artificial flowers. You can always add real flowers if you order a blank sign but this is not something we offer.

Can I place a completely custom order?

Absolutely! We love crafting completely custom signs & decor! If you have inspo or an idea of what you would want, feel free to complete the contact form on the site or email aniqua@designbyfaithco.com for questions.

Do you offer wedding packages or discounts on large orders?

We sure do! If you are a bride or company looking to purchase wholesale, we do offer discounted packages. Email aniqua@designbyfaithco.com for details!

When do I get a mockup of my design?

Once you place an order, we reach out within 48hrs. to share a digital mock up in the fonts and colors that you selected. Once shared, you can make any changes but once the design is approved, there are no changes that can be made. Additional last minute changes after materials have been ordered will incur an additional cost.

What is your return and refund policy?

We do not offer refunds or returns for custom orders under any circumstances. Each item is made custom to order and cannot be re-sold. 

How far out should I place my order?

As soon as possible! We recommend ordering at the very least 1 month in advance but the more time the better!

Do you offer on-site set up for larger events and activations?

We do offer delivery onsite and set up for all Georgia events. A delivery fee will be charged to cover the distance to the venue.

Do you offer rentals?

We do offer rentals local to Metro Atlanta! Rentals are reserved for the day of the event and must be returned in the same condition.

Are you open to venue partnerships or business collaborations?

We are open to partnering with venues, party/event planners, florists, etc.! Feel free to send your business proposal via email to aniqua@designbyfaithco.com